@article{Khani2015, author = "Raghda Al Khani", title = "{Improving Waiting Time and Patients' Experience in a Medical Retina Clinic}", year = "2015", month = "1", url = "https://repository.rcsi.com/articles/thesis/Improving_Waiting_Time_and_Patients_Experience_in_a_Medical_Retina_Clinic/10813031", doi = "10.25419/rcsi.10813031.v1" }