Quality improvement in healthcare an action learning approach.pdf (1.19 MB)
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Quality improvement in healthcare: an action learning approach

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journal contribution
posted on 2023-01-23, 16:20 authored by Pauline JoycePauline Joyce

This account of practice discusses how we use action learning (AL) sets as part of the supervision process for quality improvement (QI) projects in healthcare. Reflecting on the synergies between QI and AL reveals that the questioning approach of both links closely with the Calgary Cambridge Communication model, taught in medicine, to guide medical interviews. While the Calgary Cambridge communication model provides the student with a framework in gathering a patient medical history, action learning helps them focus their attention on the type of questions they ask, active listening, and most importantly, reflecting on questions from their peers on their quality improvement projects. The student groups in this example are Physician Associates, also known as Physician Assistants in some countries, and are a new profession, recently introduced in Ireland. Communication skills might be the most important skill for healthcare workers to acquire, in order to ensure good patient outcomes.



The original article is available at https://www.tandfonline.com/

Published Citation

Joyce P. Quality improvement in healthcare: an action learning approach. Action Learning: Research and Practice, 2022;19(3):275-282

Publication Date

24 June 2022


  • Physician Associate Programme

Research Area

  • Health Professions Education


Informa UK Limited


  • Published Version (Version of Record)