Royal College of Surgeons in Ireland
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Triaging e-resource queries at RCSI library.pdf (969.02 kB)

Triaging e-resource queries at RCSI Library

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posted on 2024-06-04, 10:48 authored by Anne GreggAnne Gregg

Library users approach e-resources in a number of ways e.g. Primo VE, web search, BrowZine. When triaging e-resource queries these variables add layers of complexity, especially when combined with other variables, such as the device, internet browser & settings, user location, authentication pathways. Triaging and resolving access issues promptly, and correctly, enhances the user experience of our services. Centrally collating e-resource access issues helps identify and address the teaching and learning needs of users.

History

Department/Unit

  • Library

Comments

Poster presented at the CONUL Conference, 29-30 May 2024. Belfast. Poster awards: 3rd place

Published Citation

Gregg A. Triaging e-resource queries at RCSI Library. Poster presented at: CONUL Conference; 2024 May 29-30; Belfast

Publication Date

29 May 2024