A Guide to Hospital Outpatient Satisfaction Surveys. Practical Re.pdf (118.55 kB)
A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire
Version 3 2024-01-16, 09:05
Version 2 2022-03-01, 11:33
Version 1 2019-11-22, 15:31
report
posted on 2024-01-16, 09:05 authored by Orla KeeganOrla Keegan, Hannah Mc GeeHannah Mc GeeThis report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).
History
Comments
This work was undertaken as part of a Health Research Board Fellowship in Health Services Research awarded to Orla Keegan and funded by the Health Research Board.Published Citation
Keegan O, McGee H. A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire. Dublin: Royal College of Surgeons in Ireland; 2003.Publication Date
2003-01-01Department/Unit
- Health Psychology
- Medicine