A Guide to Hospital Outpatient Satisfaction Surveys. Practical Re.pdf (118.55 kB)

A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire

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posted on 22.11.2019, 15:31 by Orla Keegan, Hannah McGee

This report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).

History

Comments

This work was undertaken as part of a Health Research Board Fellowship in Health Services Research awarded to Orla Keegan and funded by the Health Research Board.

Published Citation

Keegan O, McGee H. A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire. Dublin: Royal College of Surgeons in Ireland; 2003.

Publication Date

01/01/2003

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