A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire

Keegan, Orla; Mc Gee, Hannah

doi:10.25419/rcsi.10770950.v2

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A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire

report

posted on 2022-03-01, 11:33 authored by Orla KeeganOrla Keegan, Hannah Mc GeeHannah Mc Gee

This report examined the context for patient satisfaction surveys in the outpatient setting and provided the empirical details of a satisfaction instrument which has been satisfactorily used in the Irish setting (Satisfaction with Outpatient Services Questionnaire - SWOPS).

History

Comments

This work was undertaken as part of a Health Research Board Fellowship in Health Services Research awarded to Orla Keegan and funded by the Health Research Board.

Published Citation

Keegan O, McGee H. A Guide to Hospital Outpatient Satisfaction Surveys. Practical Recommendations and the Satisfaction with Outpatient Services (SWOPS) Questionnaire. Dublin: Royal College of Surgeons in Ireland; 2003.