Renal dialysis services in the Eastern Regional Health Authority: a review of patient satisfaction across hospitals

2019-11-22T15:30:09Z (GMT) by Kay Rundle Orla Keegan Hannah McGee
Recent changes to the health services have initiated a consumer-oriented approach to health care. The current national health strategy in Ireland “Quality and fairness: a health service for you” emphasises the principles of equity and fairness, a peoplecentred service, clear accountability and quality of care (Department of Health and Children, 2001). A consequence of these changes is the consideration of patient views of their health care, and this is often evaluated in the form of patient satisfaction studies. There is a growing realisation that patient input can give a greater understanding of the quality of services and how best to improve them.