A proposed improvement of the patient experience pre and post thyroid fine needle aspiration biopsy
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The patient experience is a crucial and at times complex journey in the medical setting. Improving this experience can have positive outcomes for both the patient and clinician. In the setting of a private hospital, the patient journey was reviewed for patients attending the radiology department for an ultrasound-guided fine needle aspiration biopsy (FNAB) of the thyroid. The form in which this project plan took place was through the implementation of a quality improvement model and associated tools. This project was planned using the Lean Six Sigma change model. Using this model allowed for a structured approach to quality improvement planning by use of the DMAIC framework. Working through the DMAIC process highlighted areas for improvement in terms of the mode in which information is given to a patient pre FNAB. This plan presents a suggested improvement to the patient experience through creating a patient information leaflet (PIL) using HSE style guidelines and delivering it to the patient before arriving in the department. While this is a quality improvement project plan, the expected results of the improvement would be an increase in patient satisfaction with the service.