Excellence in the Healthcare Supply Chain – Creating a Culture of Quality from Day One.
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The aim of this change project was to change how new employees receive induction training around Quality within a Medical Device distribution company, a key component within the Healthcare Supply Chain. This was achieved by creating a Video for Quality Induction.
An employee questionnaire identified that the organisation did not have a culture of quality embedded and that a high number of employees had not received induction around Quality.
The literature review highlighted the importance of implementing a culture of quality and of establishing that culture of quality through engaging employees. It also helped to identify that induction was an ideal place to educate newcomers around the organisation’s culture and instil that ethos from day one.
By using the HSE Change Model within a private Healthcare setting, it was proven that this model can work equally well within the wider healthcare supply chain.
Resistance was encountered from individuals who did not wish to partake in the video and those who were concerned about the questionnaire findings. This resistance was managed through education and communication. Elements of Transformational Leadership aided the change project.
Having created the Video for Quality Induction, evaluation of the project was undertaken using Active Evaluation and PDSA cycles. These allowed for an iterative process in the making of the video where issues identified were addressed as they happened and helped to shape the initiative as it progressed.
In conclusion the aims of the project were achieved. The induction process for Quali ty has changed within the organisation. The project itself facilitated an opportunity for collaboration across the organisation and the engagement of employees. Plans are in place to scale up the project across the wider Commercial Group.